Part Two: Twelve Critical Keys to Mastering the 17% Moments 

Mastering the 17% moments is your ability to handle adversity, failure, criticism, change, stress, and pressure in a positive way.

Research shows that 83% of the time, we are able to effectively manage our relationships with people and the tasks that need to be completed. However, in those 17% moments when interactions become more challenging and our work becomes more difficult that we find the hard truth—whether or not we are able to continue to operate at our full potential.

This is at the heart of emotional intelligence. This is where our true leadership and reputation are built.

The Twelve Critical Keys to Mastering the 17% Moments:

  1. Avoid jumping to conclusions or judging.
  2. Remain calm during challenging times and relationships.
  3. Pause to reflect before reacting or responding.
  4. Be present and engaged at all times.
  5. Understand how emotions affect your behavior
  6. Try to look at things from another person’s frame of reference or perspective.
  7. Admit when you are wrong.
  8. Look for the potential in others—and acknowledge it.
  9. Accept the “small self” in yourself and work to “play big” more often.
  10. Live with appreciation in your life.
  11. Allow others to have a different opinion.
  12. Focus on desired consequences.

If you adopt these practices, you will increase your emotional capacity and master your 17% moments. In return, you will be a respected leader with a sustainable reputation.
Here’s to building better leaders!

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“The purpose of Leadership Quest is to help professionals develop their personal leadership, vision and emotional intelligence. Everyday I strive to help leaders and teams achieve their desired goals in sales productivity, leadership, time maximization, and life-balance. ”

About the Author

Steve Gutzler is the President of Leadership Quest, a Seattle-based leadership development company. Steve is a dynamic, highly-sought-after speaker who has delivered more than 2,500 presentations to a list of clients including Microsoft, Starbucks, the Seattle Seahawks, Pandora Radio, Boeing, Cisco, Starwood Corporation, the Ritz Carlton group, and the U.S. Social Security Administration. He recently was voted #1 by the readership of Huffington Post as the Most Inspirational Leader on Social Media.

A published author on leadership and emotional intelligence, Steve resides near Seattle with his wife Julie where they enjoy time with their three adult children and six grandchildren.