15 Things Your Customers Want to Feel
How do people feel about doing business with you?
Three years ago, Julie and I went on a Mediterranean Odyssey– Barcelona to Venice and we discovered the beauty of the French Riviera. It was a part of an ocean cruise with, dare I say: “extraordinary service”. Truly remarkable! The sights were breathtaking but what made this trip so very special was the incredible feeling of care, service, and excellence on a very personal, human level.
Nobody remembers ordinary.
We only remember extraordinary positive experiences.
Another way to say it:
No one remembers common experiences, only special ones.
Now, back to you:
How do people feel about doing business with you???
I guess growing up in the service industry, we know darn well that there are plenty of choices out there for our customers. We would remind our staff:
I believe 100% that today, we are doing business in an emotional economy– products, services, and experiences are ultimately what creates emotion, positive or negative.
And those emotions keep us coming back and spending more or drive us to a competitor.
Here’s to an emotional economy!
As a master storyteller, Steve has unparalleled ability to communicate dynamic business and leadership truths through stories, anecdotes and humor. Harness the power of the “number one” predictor of professional success, impact, leadership, high performance and sustainable relationships in business and life. Steve’s highest rated keynote presentation.
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“The purpose of Leadership Quest is to help professionals develop their personal leadership, vision and emotional intelligence. Everyday I strive to help leaders and teams achieve their desired goals in sales productivity, leadership, time maximization, and life-balance. ”
About the Author
Steve Gutzler is the President of Leadership Quest, a Seattle-based leadership development company. Steve is a dynamic, highly-sought-after speaker who has delivered more than 2,500 presentations to a list of clients including Microsoft, Starbucks, the Seattle Seahawks, Pandora Radio, Boeing, Cisco, Starwood Corporation, the Ritz Carlton group, and the U.S. Social Security Administration. He recently was voted #1 by the readership of Huffington Post as the Most Inspirational Leader on Social Media.
A published author on leadership and emotional intelligence, Steve resides near Seattle with his wife Julie where they enjoy time with their three adult children and six grandchildren.