Seven Habits of Successful Sales Leaders
What business are you in?
Not… What do you do?
What business are you in and how do you provide extraordinary value to meet customer needs, wants, and desires? Have you communicated that your team’s top goal is to provide gold-standard service?
My wife, one of my sons, and I went to one of our favorite restaurants for Thanksgiving, Daniel’s Broiler. What a lovely time and dining experience we had— delicious food and extraordinary service! I took a moment to thank the wonderful staff and a special thanks to the Manager, especially because it was Thanksgiving.
Customer service is truly key. Your 2018 success will be defined by your commitment to your customers… 100%!
BIG IDEA: The way you treat your team is the way you treat your customer.
Here are seven habits of successful sales leaders:
1. Possess a genuine love for your team and every customer.
2. Make those who partner and work with you more successful. Invest in their development.
3. Every day, challenge yourself to see things through other people’s eyes. Try to see things from their perspective.
4. Be committed to people, more than procedures.
5. Always think “win-win” or you lose.
6. “Surprise and delight” is a principle about standing out. We live in a culture of mediocrity… stand out!
7. Deal wisely with difficult people and don’t make things bigger than they need to be.
Which habit can you focus on TODAY?
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About the Author
Steve Gutzler is the President of Leadership Quest, a Seattle-based leadership development company. Steve is a dynamic, highly-sought-after speaker who has delivered more than 2,500 presentations to a list of clients including Microsoft, Starbucks, the Seattle Seahawks, Pandora Radio, Boeing, Cisco, Starwood Corporation, the Ritz Carlton group, and the U.S. Social Security Administration. He recently was voted #1 by the readership of Huffington Post as the Most Inspirational Leader on Social Media.
A published author on leadership and emotional intelligence, Steve resides near Seattle with his wife Julie where they enjoy time with their three adult children and six grandchildren.