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The Secret Sauce to Connecting and Increasing Emotional Intelligence

A few years ago, a prominent senior leader shared something with me that has stuck with me ever since. He said, “I never hire anyone close to me without first taking them to lunch and observing how they treat the serving staff. How they treat the people who serve them tells me how they value others. I hire servant leaders, not self-serving leaders.”

That statement made me pause. It’s a simple test but speaks volumes about leadership and character. It also sparked an important leadership question for us all:

How do you treat the people who serve you?
Do you feel entitled or view yourself as above others?
Or do you see yourself as equal, showing genuine gratitude and graciousness?

My father used to say, “How you treat anyone is how you treat everyone.” That advice has shaped the way I lead, connect, and interact with others.

The ability to truly connect with others starts with understanding the value of people.

So what’s the secret sauce to connecting and increasing emotional intelligence?

Jim Collins, author of Good to Great, wisely observed, “Those who build great companies understand that the ultimate throttle on growth for any company is not markets, or technology, or products. It is one thing above all others—your ability to connect and keep good people.”

And that, dear leaders, is the secret sauce. Leadership is about connection, and emotional intelligence is the key to making those connections meaningful.

Here’s to the power of your EI and meaningful connections!
–Steve

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“The purpose of Leadership Quest is to help professionals develop their personal leadership, vision and emotional intelligence. Everyday I strive to help leaders and teams achieve their desired goals in sales productivity, leadership, time maximization, and life-balance. ”

About the Author

Steve Gutzler is the President of Leadership Quest, a Seattle-based leadership development company. Steve is a dynamic, highly-sought-after speaker who has delivered more than 2,500 presentations to a list of clients including Microsoft, Starbucks, the Seattle Seahawks, Pandora Radio, Boeing, Cisco, Starwood Corporation, the Ritz Carlton group, and the U.S. Social Security Administration. He recently was voted #1 by the readership of Huffington Post as the Most Inspirational Leader on Social Media.

A published author on leadership and emotional intelligence, Steve resides near Seattle with his wife Julie where they enjoy time with their three adult children and six grandchildren.

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    • L.O.S.S. Learning Opportunity Stay Strong 2025September 10, 2025 - 3:06 pm
    • Why Most Journals Fail (And What Actually Works)July 22, 2025 - 1:24 pm
    • Leadership Lessons: How to Avoid the Traps That Derail SuccessMarch 11, 2025 - 4:19 pm
    • From Conflict to Connection: 15 Ways to Elevate ANY RelationshipMarch 4, 2025 - 11:54 am

    About Steve Gutzler

    Steve Gutzler is the President of Leadership Quest, a premier leadership development company based in Scottsdale. As a dynamic and highly sought-after speaker, Steve has delivered over 2,500 impactful presentations to renowned organizations such as Microsoft, Starbucks, the Seattle Seahawks, Spotify, Boeing, Cisco, Starwood Hotels, Ritz-Carlton, and the U.S. Department of Commerce.

    A published author and thought leader on leadership and emotional intelligence, Steve lives near Scottsdale with his wife, Julie. Together, they cherish time spent with their three adult children and six grandchildren.

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