Part Two: Twelve Critical Keys to Mastering Your 17% Moments
Thank you for the incredible response to my last blog. Your emails and reflections truly inspired me. It’s clear this topic of the “17% Moments” resonates deeply—because each of us faces them.
If you remember, we talked about that hard truth: 83% of the time, we navigate life and leadership with relative ease. It’s the other 17%—those moments of adversity, sharp criticism, mounting stress, or unexpected change—that truly test our character and our capacity.
These moments don’t just happen to us; they reveal us. And more importantly, they are where we build our most authentic leadership and our most sustainable reputation.
So, how do we not just survive, but truly master these 17% moments? It comes down to intentional practice. Here are the Twelve Critical Keys I’ve seen make all the difference for top leaders.
This isn’t a one-time checklist; it’s a lifelong practice. When you adopt these keys, you do more than just manage difficult moments—you expand your emotional capacity. You build a reputation not just for being skilled, but for being wise, trustworthy, and resilient.
Here’s to your journey of building better leadership, one conscious moment at a time!
–Steve
As a master storyteller, Steve has unparalleled ability to communicate dynamic business and leadership truths through stories, anecdotes and humor. Harness the power of the “number one” predictor of professional success, impact, leadership, high performance and sustainable relationships in business and life. Steve’s highest rated keynote presentation.
To book Steve today, contact Michelle Joyce!
(For information on keynote presentations, team workshops, and one on one coaching.)
“The purpose of Leadership Quest is to help professionals develop their personal leadership, vision and emotional intelligence. Everyday I strive to help leaders and teams achieve their desired goals in sales productivity, leadership, time maximization, and life-balance. ”
About the Author
Steve Gutzler is the President of Leadership Quest, a premier leadership development company based in Scottsdale. As a dynamic and highly sought-after speaker, Steve has delivered over 2,500 impactful presentations to renowned organizations such as Microsoft, Starbucks, the Seattle Seahawks, Spotify, Boeing, Cisco, Starwood Hotels, Ritz-Carlton, and the U.S. Department of Commerce.
A published author and thought leader on leadership and emotional intelligence, Steve lives near Scottsdale with his wife, Julie. Together, they cherish time spent with their three adult children and six grandchildren.
