Leaders know when to DISPLAY emotions and when to DELAY emotions. 

My father-in-law Chuck was a man’s man. I considered him a combination of Clint Eastwood and John Wayne. When I was first married to Julie, we went fishing early one morning. We were one of the first ones to the boat launch site and right when we were ready to officially launch, a guy in a small pick-up truck with a boat attached to the trailer cut in front of us, taking the boat ramp.

I had never seen Chuck get angry but let’s just say he displayed some raw emotions that morning. The emotions he displayed were intense and therefore quickly adjusted that man’s choice to cut us.  95% of the time, you couldn’t find a better gentleman than Chuck, he was one-of-a-kind.

Research shows that 83% of the time, we are able to effectively manage our relationships with people and the tasks that need to be completed. However, in those 17% moments when interactions become more challenging and our work becomes more difficult that we find the hard truth—whether or not we are able to continue to operate at our full potential.

This is at the heart of Emotional Intelligence. This is where our true leadership and reputation are built.

Now that you’ve assessed yourself in these 6 key areas, let me guide you through simple steps on how to manage yourself in these 17% moments.

Next week, we will discover the importance of Social Awareness in Part 3 of this series.

Here’s to your self-management!

As a master storyteller, Steve has unparalleled ability to communicate dynamic business and leadership truths through stories, anecdotes and humor. Harness the power of the “number one” predictor of professional success, impact, leadership, high performance and sustainable relationships in business and life. Steve’s highest rated keynote presentation.

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“The purpose of Leadership Quest is to help professionals develop their personal leadership, vision and emotional intelligence. Everyday I strive to help leaders and teams achieve their desired goals in sales productivity, leadership, time maximization, and life-balance. ”

About the Author

Steve Gutzler is the President of Leadership Quest, a Seattle-based leadership development company. Steve is a dynamic, highly-sought-after speaker who has delivered more than 2,500 presentations to a list of clients including Microsoft, Starbucks, the Seattle Seahawks, Pandora Radio, Boeing, Cisco, Starwood Corporation, the Ritz Carlton group, and the U.S. Social Security Administration. He recently was voted #1 by the readership of Huffington Post as the Most Inspirational Leader on Social Media.

A published author on leadership and emotional intelligence, Steve resides near Seattle with his wife Julie where they enjoy time with their three adult children and six grandchildren.