How to Develop Listening Skills
One of my most respected coaching clients is the CEO of a successful company. He is an accomplished executive with great smarts, work ethic, and excellent communication skills. What most people don’t know about him is that a few years ago, he decided he wanted to become a world-class listener.
He focused on understanding others to gain wisdom, loyalty, and respect from his team and customers.
Remember: Effective listening requires more than hearing words being transmitted, it demands that you find meaning and understanding in what is being said.
How to Develop World-Class Listening Skills:
- Listen first by asking quality questions
- Listen with an intent to understand, not respond
- Listen for the message behind the message
- Listen for both content, emotions, and feelings
- Listen with your eyes and your hearing will improve
- Listen with empathy and acceptance
- Listen for areas where they lack confidence
- Listen and affirm them
- Listen with extraordinary care and respect
- Listen the way you would like to be listened to
Leaders, as you learn to put yourself in the other persons place, your ability to understand will increase.
I have a quote I have in my office that I read daily, “Nobody even listened himself out of a sale.” -Gerhard Gschwandtner
Here’s to building better listening skills!
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“The purpose of Leadership Quest is to help professionals develop their personal leadership, vision and emotional intelligence. Everyday I strive to help leaders and teams achieve their desired goals in sales productivity, leadership, time maximization, and life-balance. ”
About the Author
Steve Gutzler is the President of Leadership Quest, a Seattle-based leadership development company. Steve is a dynamic, highly-sought-after speaker who has delivered more than 2,500 presentations to a list of clients including Microsoft, Starbucks, the Seattle Seahawks, Pandora Radio, Boeing, Cisco, Starwood Corporation, the Ritz Carlton group, and the U.S. Social Security Administration. He recently was voted #1 by the readership of Huffington Post as the Most Inspirational Leader on Social Media.
A published author on leadership and emotional intelligence, Steve resides near Seattle with his wife Julie where they enjoy time with their three adult children and six grandchildren.