Self-Awareness and Emotional Intelligence for Leaders

I listened intently as one of my executive leaders had to take a call from a key client. Evidently things had gone sideways and the client was frustrated and upset. With the skills of a "hostage negotiator" my friend was able to empathize, listen, understand and reassure. With a measured and sincere tone, he was able to put back on track the clients' concerns. 

I've witnessed before his high-level of self-awareness. Leaders with a high-degree of self-awareness recognize how their feelings and responses affect them, other people and their job performance. Leaders with high self-awareness can work under tight deadlines and with demanding clients. They contain and manage ego impulses. Some of their personal mantras include: 

  • Calm
  • Steady
  • Reassuring
  • Pleasant
  • Personal
  • Confident
  • Understanding
  • Candor

Self-Awareness and Emotional Intelligence for Leaders

Key Characteristics:

  • Leaders with self-awareness understand his or her values and personal beliefs. They don't waiver. They can turn down short-term appointments that do not match their long-term goals and pursuits.
  • They practice candor and the ability to frankly discuss their strengths and weaknesses as a leader.
  • They recognize their emotions impact those they work with. They are not perfect.. but they try their best to bring positivity and good moods to the workplace.
  • Self-aware leaders can also be recognized by their self-confidence. They have a strong sense of their capabilities and resist second guessing themselves. They move daily with bold attempts toward their desired outcomes. 

This week, practice self-awareness!

It is your ability as a leaders to recognize and understand your emotions and moods matter. You set a tone for each interaction. You can steer your emotions in a more intentional manner that inspires others and settles down frustrated clients or team members.

I asked my coaching executive, "how did you handle that upset client so well?" His answer, "I always keep in mind these four words: calm, warmth, sincerity and confidence."

 

Here's to your self-awareness and personal success this week!

Steve


Great time with the WSAE at the Space Needle last week presenting Emotional Intelligence for Extraordinary Leaders!

Great time with the WSAE at the Space Needle last week presenting Emotional Intelligence for Extraordinary Leaders!

Last week, Bob Burg interviewed Steve on his podcast. If you missed it, head over to Bob's site (The Go-Giver) to check it out now!

Last week, Bob Burg interviewed Steve on his podcast. If you missed it, head over to Bob's site (The Go-Giver) to check it out now!


Get your FREE copy today at: www.stevegutzler.com!

Get your FREE copy today at: www.stevegutzler.com!

For information on keynote presentations, team workshops, and one on one coaching, contact Steve's team at: admin@stevegutzler.com or call: (425) 681-9871.

The purpose of Leadership Quest is to help professionals develop their personal leadership, vision and emotional intelligence. Everyday I strive to help leaders and teams achieve their desired goals in sales productivity, leadership, time maximization, and life-balance.